General Banking FAQ
General Banking
Q Are Juniata Valley Bank deposit accounts FDIC insured?
A Yes! Each individual customer at JVB is insured by the FDIC.
Q How do I set up Direct Deposit of my payroll check?
A After your JVB checking application has been approved, you will have our bank routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company and your direct deposit will usually begin within thirty days.
Q How do I set up Direct Deposit of my Social Security check?
A After your JVB checking application has been approved, you will receive have our bank routing and transit number and your account number. With that information in hand, use any of the following options to sign up through the Go Direct program for direct deposit of your benefits to your checking account or to a Social Security debit card:
- Register Online: go to www.godirect.org and sign up for either option
- Print and Mail: print paper form at www.godirect.org and mail to address provided
- Telephone: 1-800-333-1795 for Go Direct customer service
A Social Security recipient who does not actively choose a method of payment through the Go Direct program by March 1, 2013, will automatically received a pre-paid debit card for their Social Security benefit.
Q Can I get information about my account by phone?
A Yes! You can get information about your accounts 24 hours a day, 7 days a week by calling Express phone at 436-8181 or 1-888-JVB-BANK.
Q Can I do all of my banking with JVB?
A Yes! Thanks to the convenience of the Internet, Express Phone, Debit Cards & ATM Cards, ATMs and Direct Deposit, everyday-banking activities can be done at your convenience. Contact us with questions about your banking needs.
Q Are wire transfers possible to and from my JVB checking account?
A Yes! Funds can be transferred to and from JVB accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.
Q How do I make a deposit to my account from a remote location?
A You can do most of your banking by using direct deposit, ATMs, or ACH (Automated Clearing House) transactions. JVB also offers a bank by mail service, which allows you to mail in non-recurring deposits. Contact us for details on a method that's best for you.
Online Banking
Q How frequently is my JVB information updated?A JVB updates all customer information nightly. Whether you access Online Banking or contact us directly, your account information is updated nightly to reflect all account activity.
Q Can I look at all of my transactions at any time?
A Yes, with Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q How does bill payment work?A To help you understand the process, we have provided a demo.
Q How long does it take to set up a new payee in the bill payment system?
A Once you have entered a new payee into the Electronic Bill Payment System, it takes two business days to set up the payee to receive payments. Please view the demo (above) for more information.
Q Even though it takes two business days to set up a new payee, can I still enter a bill payment to the new payee during those two business days?
A Yes. You may enter a payment to your new payee immediately; however, the payment will not actually be made until the payee is set up. Any payments made to the payee before the payee is added to the system will be delayed in reaching the payee by approximately two business days.
Q After I make a bill payment, how long does it take for the money to be debited from my account?
A The money will be debited electronically from your account within 1-3 business days starting on the business day following the payment date. If you make a payment on Monday, you can expect the money to be debited from your account by Wednesday or Thursday of the same week.
Q How long does it take for a payment to reach the payee?
A A payment that generates an ACH payment will credit the payee's account within 1-3 business days; whereas, a paper check will take up to 10 days.
Q How do I actually use the Electronic Bill Payment System?
A Step-by-step instructions can be accessed by pressing the help button within Online Banking.
Security
Q I'm still hesitant about banking online. Can other people see my account information?A Your account information is just as secure as it is at your physical brick and mortar bank. We've taken every step possible to be sure our system meets the latest security standards, including using the latest security encryption methods and software.
Q What about filling applications out online? How secure is that?
A Filling out applications online is as secure as the Online Banking System. Your entire session, from beginning to end, is encrypted. Our system supports 128-bit encryption, so you can also use the latest browser from Netscape or Microsoft that supports this security level. In fact, the highest encryption Netscape and Microsoft browsers support is 128-bit, so you will be using the highest bit encryption currently available if you use a 128-bit encryption capable browser.
Q I keep hearing a lot about encryption? What exactly is it, and why does it make everything more secure?
A Encryption is basically a way to rewrite something in a code which can then be decoded later with the right key. The encryption we use employs a mathematical process for the key which is made up of a certain number of bits (hence, 128-bit encryption). The higher the number of bits, the better the encryption. While using our Online Banking System, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key, then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it.
Q What about information that is stored? Is it encrypted as well?
A Information stored on our system is also encrypted using at least 128 bits.
Q I'd like to know more about the security methods you have implemented. Where can I read more?
A For a more detailed description of the security features in our Online Banking System, please see our Online Banking System Security Overview.
